For new residents

Are you moving into an AYY apartment? This page features a collection of important information for anyone moving house regarding e.g. keys, the apartment’s condition and improvement and electricity contracts.

Take care of the basics first!

  • Submit a notification of change of address to the Local Register Office and Posti
  • Sign an electricity contract if you live in one of the following properties:
    • Helsinki: Arkadiankatu, Atlantinkatu, Haarniskatie, Kaj Franckinkatu, Kirkonkyläntie, Kääpiöidenpolku, Mäyrätie, Tuhkimontie, Turkismiehentie and Pohjavedenkatu.
    • Leppävaara: Studios and two-room apartments (except Rummunlyöjänkatu 3 B 38, 45, 52, 56 and 59).
    • Otaniemi: studios and two-room apartments at Otakaari 18 and studios and apartments with two, three or four rooms at Otaranta 8.
  • Fill in the housing inspection form within a week or moving and contact AYY’s Real Estate Sector separately if your apartment needs fixing or cleaning


Keys to the apartment

Picking up the keys from the AYY Office

Note! Residents of Maapadontie pick up their keys exceptionally directly from the maintenance company. Keys to these apartments are not available at the AYY Office.

The moving day is the starting date of the tenancy agreement, unless the tenancy agreement starts at the weekend or a national holiday. In these cases, the moving day is the first weekday after the starting date of the tenancy agreement. For example: if your tenancy starts on a Friday, you can move in on the Friday. And if your tenancy starts on a Saturday, you can move into the apartment after the weekend, on Monday.

If the apartment is empty, the keys can be picked up a maximum of one week prior to the moving day. Typically, however, there is always someone living in the apartments, in which cases the keys can be picked up after 12 noon at the AYY Office.

If you are unable to pick up the keys yourself, you can authorise someone to pick them up for you by power of attorney. You can find the power of attorney template below.

Exchange of keys with the resident moving out

The resident moving out can agree upon exchanging keys directly with the new resident using this key exchange agreement. The agreement should be read carefully before signing it.

By signing the key exchange agreement, the new resident receives the apartment in the condition in which it is at the moment of signing the agreement. After this, the responsibility over cleaning and the apartment’s condition transfers to the new resident. Hence, we advise the new resident to inspect the apartment with the resident moving out before signing the key exchange agreement.

If the new resident does not find that the apartment is in a satisfactory condition when inspecting it, the keys should not be exchanged or the agreement signed. In this case, the resident moving out hands the keys in at the AYY Office, and the cleaning or repairs of the apartment are agreed upon when the new resident picks up the keys at the Office.

If the key exchange agreement is signed and handed in at the AYY Office, the deposit is returned to the former resident and the apartment is under the new resident’s responsibility and control from the moment of signing the agreement. It is the responsibility of the resident moving out to hand in the agreement in question to AYY during the moving day at the latest. The agreement can also be sent in by email ([email protected]).


Inspecting the apartment’s condition

The new resident must fill in the housing inspection form within one week of receiving the keys. In other words, the new resident inspects the apartment’s condition and, if no problems are reported on the form, the deposit of the former resident is returned as normal.

If there are clear shortcomings in the apartment’s condition, i.e. if the apartment requires cleaning or repairs, contact AYY’s Real Estate Sector immediately ([email protected]). The Real Estate Sector will arrange for the necessary measures to be taken as quickly as possible.

If you have to move in straightaway and do not want to wait for the cleaning, you can also clean the apartment yourself. In this case, inform the Real Estate Sector of this in advance so AYY can reimburse you for cleaning equipment up to the value of 50 euros in return for evidence (photos of cleaning defects, receipts for purchases).

If you have exchanged keys directly with the previous resident, you have also accepted the apartment in the condition it was in when the key exchange agreement was signed. In this case, the previous resident and AYY are no longer responsible for the apartment’s cleanliness.

All minor defects, such as a broken fridge handle or missing shelves, are reported to the maintenance company. The maintenance company will repair these for free.

Note! The residents of Maapadontie should contact the property manager Ralph Krogius with issues to do with the apartment’s condition.


Fire alarms and light fittings

In the main, the apartments’ fire alarms and light fittings and their bulbs are the resident’s responsibility. If there are no light fittings or fire alarm in the apartment when you move in, you have to acquire them yourself.

AYY is responsible for the fire alarms and light fittings and bulbs in the common areas of shared apartments with single rooms. If the fire alarm in the common area runs out of battery or a bulb burns out, contact the maintenance company directly. The fire alarms and light fittings and bulbs in the single rooms of a shared apartment are the resident’s own responsibility. Some shared apartments have a ceiling light installed, but the bulbs have to be acquired by the resident.

In some of our newest properties, the fire alarms are connected to the grid. If a fire alarm connected to the grid is faulty or has been removed from the ceiling, contact the maintenance company. Maintenance contact information can be found here.


Home insurance

AYY does not require residents to have home insurance, but strongly recommends that you have it to protect your personal property.

AYY's leases do not include home insurance.


Name on the door

At Rummunlyöjänkatu, Turkismiehentie and Vaasankatu, residents need to send the maintenance company a move-in notice, so that they know to change the name on the apartment door. There is an electronic form for the move-in notice.

Services for residents
Recycling and waste disposal
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