For New Residents
Take care of the basics first!
- Submit a notification of change of address to the Posti and Digital and Population data Services Agency
- Sign an electricity contract if you live in one of the following properties:
- Helsinki: Arkadiankatu, Atlantinkatu, Haarniskatie, Kaj Franckinkatu, Kirkonkyläntie, Kääpiöidenpolku, Mäyrätie, Tuhkimontie, Turkismiehentie and Pohjavedenkatu.
- Leppävaara: Studios and two-room apartments (except Rummunlyöjänkatu 3 B 38, 45, 52, 56 and 59).
- Otaniemi: studios and two-room apartments at Otakaari 18 and studios and apartments with two, three or four rooms at Otaranta 8.
- AYY recommends electricity produced with zero-emission, low-emission or renewable energy sources, such as solar and wind power. With a greener electricity contract, you have a direct impact on reducing emissions and supporting energy companies in switching to more sustainable electricity production. You can read more about tendering for electricity and energy sources on the sahkonhinta.fi site (Electricity Price Comparison) of the Finnish Energy Authority.
- Fill in the housing inspection form within a week or moving and contact AYY’s Real Estate Sector separately if your apartment needs fixing or cleaning with this form.
- Subscribe to tenants newsletter -list, so that you get important and useful information about living in AYY apartment.
Keys to the apartment
Picking up the keys from the AYY Office
Please note! Residents of Maapadontie pick up their keys directly from the maintenance company. Keys to these apartments are not available at the AYY Office.
The moving day is the starting date of the tenancy agreement, unless the tenancy agreement starts at the weekend or a national holiday. In these cases, the moving day is the first weekday after the starting date of the tenancy agreement. For example: if your tenancy starts on Friday, you can move in on Friday. And if your tenancy starts on Saturday, you can move into the apartment on Monday after the weekend.
If you are unable to pick up the keys, you can authorise someone to pick them up for you by power of attorney. You can find the power of attorney template below. The person collecting the keys must have a printed power of attorney. If you are unable to print the document, please send the power of attorney by email both to the person who will pick up the keys and to [email protected] before the day of moving.
Exchange of keys with the resident moving out
The resident moving out can agree to exchange the keys directly with the new resident using this key exchange agreement. The agreement should be read carefully before signing it.
By signing the key exchange agreement, the new resident receives the apartment in the condition in which it is at the moment of signing the agreement. After this, the responsibility over cleaning and the apartment’s condition transfers to the new resident. Hence, we advise the new resident to inspect the apartment with the resident moving out before signing the key exchange agreement.
If the new resident does not find that the apartment is in a satisfactory condition when inspecting it, the keys should not be exchanged or the agreement signed. In this case, the resident moving out hands the keys in at the AYY Office, and the cleaning or repairs of the apartment are agreed upon when the new resident picks up the keys at the office.
If the key exchange agreement is signed and handed in at the AYY Office, the deposit is returned to the former resident and the apartment is under the new resident’s responsibility and control from the moment of signing the agreement. It is the responsibility of the resident moving out to hand in the agreement in question to AYY during the moving day at the latest. The agreement can also be sent by email ([email protected]).
Inspecting the condition of the apartment
The new resident must fill in the housing inspection form within one week of receiving the keys. In other words, the new resident inspects the condition of the apartment and, if no problems are reported in the form, the deposit of the former resident is returned as normal.
If there are clear shortcomings in the condition, i.e. if the apartment requires cleaning or repairs, please contact AYY’s Real Estate Sector immediately with this form. The Real Estate Sector will arrange for the necessary measures to be taken as quickly as possible.
If you have to move in straightaway and do not want to wait for the cleaning, you can also clean the apartment yourself. In this case, inform the Real Estate Sector of this in advance so AYY can reimburse you for cleaning equipment up to the value of 50 euros in return for evidence (photos of cleaning defects, receipts for purchases).
If you have exchanged the keys directly with the previous resident, you have also accepted the apartment in the condition it was in when the key exchange agreement was signed. In this case, the previous resident and AYY are no longer responsible for the cleanliness of the apartment.
All minor defects, such as a broken fridge handle or missing shelves, are reported to the maintenance company. The maintenance company will repair these for free.
Please note! The residents of Maapadontie should contact the property manager Ralph Krogius with issues to do with the condition of the apartment.
Fire alarms and light fittings
Fire alarms and light fittings and their bulbs are mainly the resident’s responsibility. If there are no light fittings or fire alarm in the apartment when you move in, you have to purchase them yourself.
AYY is responsible for fire alarms and light fittings and bulbs in the common areas of shared apartments with single rooms. If the fire alarm in the common area runs out of battery or a bulb burns out, contact the maintenance company directly. Fire alarms and light fittings and bulbs in the single rooms of a shared apartment are the resident’s own responsibility. Some shared apartments have a ceiling light installed, but the bulbs have to be acquired by the resident.
In some of our newest properties, fire alarms are connected to the grid. If a fire alarm connected to the grid is defective or has been removed from the ceiling, please contact the maintenance company. Maintenance contact information can be found here.
We recommend that you take a home insurance. According to the law, the tenant is liable both for movables in the apartment and for the damage caused to the apartment by one's own actions. It is important to have a home insurance because otherwise the previously mentioned damages will be paid by you.
Name on the door
To change the name on the door, please contact the maintenance company. Maintenance contact information can be found here.