AYY Services Office

At the AYY Services Office you can, among other things, get a new year tag for your student card, use the internet and ask about anything related to student life. We also help you with questions concerning housing search, keys, moving, renting and apartments.

Services office opening hours

AYY Services office is open on Mondays, Wednesdays and Fridays between 12noon and 15pm.

On moving days (the first weekday of every month) we are open for only moving related matters from 12noon till 4pm. The moving dates for 2022 are Oct 3rd, Nov 1st and Dec 1st.

You can reach us by e-mail and phone when our office is closed. Please also note the exceptional opening hours of the telephone service, which can be found below. We will notify you by e-mail of any exceptional opening hours concerning the collection of keys, among other things.

Ask us

At the AYY's Services Office, you can, among other things, get a new year tag for your student card, collect keys for AYY’s facilities, use the internet and ask about anything related to student life. We will also help you with questions concerning housing search, moving, renting and apartments.

Street address: Otakaari 11, 02150 Espoo
Postal address: AYY (Housing), PL69, 02150 Espoo

Visiting the Services Office

Using a face mask is recommended to all visitors of the Services Office.

AYY’s Services Office instructs its visitors according to the recommendations of the coronavirus coordination group of Helsinki metropolitan area to guarantee the safety of all customers and personnel.

Send Us Email

Send email concerning housing
Member services contact form


Telephone Service


Phone: +358 50 520 9410
Open: Monday to Thursday 12noon–4pm and Fridays 12noon -3pm

Membership and rental facilities

Phone: +358 50 520 9400
Open: Monday to Thursday 12noon–4pm and Fridays 12noon -3pm

Exceptional opening hours of the telephone service

No exceptions at the moment.

We will answer calls whenever possible along with other customer service responsibilities. 

Here you will find the answer to most of the questions the students have in the spring and the summer regarding housing applications, student cards and membership fees:

For students and home seekers: Frequently asked questions about housing and member services

Student card tag for the academic year

You can only collect the student card tag for the academic year from the student union that issued your student card. The year tag can’t be sent by mail, and it can only be attached to the student card.

If you want to pick up a year tag for your plastic student card, you can get it at the Services Office. If you need to pick up the year tag while our services office is closed, please contact our member services: [email protected].

The fastest way to receive student benefits is to download a digital student card. You can order a digital student card from Frank or Pivo once you have paid the Student Union’s membership fee. The cards of new students will work from 1 Aug onwards.

The academic year tag can only be obtained from the student union whose student card the member has. AYY's service office therefore only issues a year tag to AYY's student card. AYY's student card also includes student cards previously issued by the Student Union of the Helsinki School of Economics (KY), the Student Union of the University of Art and Design (TOKYO) and the Student Union of the Helsinki University of Technology (TKY).

Keys for rental premises

Code locks are used in most of AYY's rental premises. However, one needs to pick up the keys from service office to AK:n maja, Askartelupaja, Studio as well as the van and the trailer. Please plan your reservation so that you can pick up the keys within the service office's opening hours. The service office is closed on Tuesdays and Thursdays.

Updated corona release: AYY’s rental facilities are available for booking

Contact details for tenants

Maintenance helps with many defects and on-call situations. Castle Wardens can help, if you have have locked yourself out of the apartment.

Maintenance and door opening service

Responsibilities and instructions related to maintenance of apartments. Contact information for maintenance and Securitas door opening service.


Residents and Castle Wardens Have Influence

At AYY, residents can influence their comfort of living and develop housing as castle wardens, in house meetings, tenant councils and the housing cooperative.

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Maintenance and door opening service

Accessibility of the Services Office

AYY’s office is located at Otakaari 11. The office is located on two floors. The services office is located on the upper floor. However, the services office is on the street level when arriving from Otakaari. If you arrive by taxi or order a taxi to our office, please ask the driver to drive to the Otakaari entrance.

Unfortunately, the front door of the office does not open automatically. If you need help, please press the doorbell on the right side of the door or call us on 050 520 9400. The doors are locked outside the opening hours. There is a door ramp at the front door.

The customer service desk and meeting rooms upstairs are accessible. There is an accessible bathroom on the second floor of the office with access from the lobby. Assistance dogs are welcome in our office.

You can always ask for more information about the accessibility of our office. You can find our contact information above.

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