AYY Services Office

At the AYY Services Office you can, among other things, get a new year tag for your student card, collect keys for AYY’s rental facilities, use the internet and ask about anything related to student life. We also help you with questions concerning housing search, keys, moving, renting and apartments.
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Services Office is closed until further notice.

Starting on Monday October 4 2021,  Services Office is open on Mondays and Fridays from 12noon till 3pm.

On moving days (the first weekday of every month) we are open for only moving related matters from 12noon till 4pm. The moving dates for 2021 are July 1, August 2, September 1, October 1, November 1, and 1 December.

You can reach us by e-mail and phone when our office is closed. Please also note the exceptional opening hours of the telephone service, which can be found below. We will notify you by e-mail of any exceptional opening hours concerning the collection of keys, among other things.

To ensure social distancing, we only let in three people in the lobby to wait for their turn to be served. So please wait for your turn outside if there are already three people in the lobby.

To ensure the safety of our personnel and customers, we kindly ask everyone who visits the AYY office to wear a face mask and to disinfect their hands when arriving and leaving the office.

At the AYY's Services Office, you can, among other things, get a new year tag for your student card, collect keys for AYY’s facilities, use the internet and ask about anything related to student life. We will also help you with questions concerning housing search, moving, renting and apartments.

Street address: Otakaari 11, 02150 Espoo
Postal address: AYY (Housing), PL69, 02150 Espoo

 

Send Us Email

Send email concerning housing
Member services contact form

Telephone Service

Housing: +358 50 520 9410, Monday to Thursday 12noon–4pm and Fridays 12noon -3pm

Membership and rental facilities: +358 50 520 9400, Monday to Thursday 12noon–4pm and Fridays 12noon -3pm

We will answer calls whenever possible along with other customer service responsibilities. Housing services have no phone service on moving days (first weekday of every month). 

Exceptions:

- September 22 2021: Phone service is closed.

Here you will find the answer to most of the questions the students have in the spring and the summer regarding housing applications, student cards and membership fees:

For students and home seekers: Frequently asked questions about housing and member services

Student card tag for the academic year

You can only collect the student card tag for the academic year from the student union that issued your student card. The year tag can’t be sent by mail, and it can only be attached to the student card. If you need to pick up the year tag while our services office is closed, please contact our member services: [email protected] .

We also recommend everyone to download Frank App to their phone and launch a free digital student card. For students attending only in the spring of 2021, the card will start working at the beginning of the academic term, i.e. in January.

The academic year tag can only be obtained from the student union whose student card the member has. AYY's service office therefore only issues a year tag to AYY's student card. AYY's student card also includes student cards previously issued by the Student Union of the Helsinki School of Economics (KY), the Student Union of the University of Art and Design (TOKYO) and the Student Union of the Helsinki University of Technology (TKY).

Updated corona release: Rental facilities are open, Services Office is open Mondays and Fridays 12-15

Contact details for tenants

Maintenance helps with many defects and on-call situations. Castle Wardens can help, if you have have locked yourself out of the apartment.

Maintenance and door opening service

Responsibilities and instructions related to maintenance of apartments. Contact information for maintenance and Securitas door opening service.

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Residents and Castle Wardens Have Influence

At AYY, residents can influence their comfort of living and develop housing as castle wardens, in house meetings, resident councils and the housing cooperative.

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Maintenance and door opening service

Accessibility of the Services Office

AYY’s office is located at Otakaari 11. The office is located on two floors. The services office is located on the upper floor. However, the services office is on the street level when arriving from Otakaari. If you arrive by taxi or order a taxi to our office, please ask the driver to drive to the Otakaari entrance.

Unfortunately, the front door of the office does not open automatically. If you need help, please press the doorbell on the right side of the door or call us on 050 520 9400. The doors are locked outside the opening hours. There is a door ramp at the front door.

The customer service desk and meeting rooms upstairs are accessible. There is an accessible bathroom on the second floor of the office with access from the lobby. Assistance dogs are welcome in our office.

You can always ask for more information about the accessibility of our office. You can find our contact information above.

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