AYY Services Office


Please note! AYY services office is currently closed but you can still reach us via email and phone. You will only be able to collect keys to apartments and the association mail from our office if you have personally contacted us in advance. Regarding the moving day, we will contact the new tenants directly. You can also contact us yourself (contact information below).

Please follow the instructions from the authorities and Aalto University on coronavirus related questions.
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At the AYY services office you can, among other things, get a new sticker for your student card, get keys for AYY’s facilities, use the internet and ask about anything relating to student life. We will also help you with questions concerning housing search, moving, renting and apartments.

Street address: Otakaari 11, 02150 Espoo
Postal address: AYY (Housing), PL69, 02150 Espoo


Opening hours

Weekdays 12noon–4pm. Our services office is closed until further notice.
Please check the exceptions mentioned above. Also note, that our office is closed 1st May. Moving day for new tenants is Monday 4th May.

Send us an email

Send an email about housing
Member services contact form

Telephone service

Housing: +358 50 520 9410, Mon-Fri 12:00–16:00
Membership and rental facilities: +358 50 520 9400, Mon-Fri 12:00–16:00
We will answer calls whenever possible along with other customer service responsibilities. Housing services have no phone service on moving days (first weekday of every month).


AYY’s office is located at Otakaari 11. The office is located on two floors. The services office is located on the upper floor. However, the services office is on the street level when arriving from Otakaari. If you arrive by taxi or order a taxi to our office, please ask the driver to drive to the Otakaari entrance.

Unfortunately, the front door of the office does not open automatically. If you need help, please press the doorbell on the right side of the door or call us on 050 520 9400. The doors are locked outside the opening hours. There is a door ramp at the front door.

The customer service desk and meeting rooms upstairs are accessible. There is an accessible bathroom on the second floor of the office with access from the lobby. Assistance dogs are welcome in our office.

You can always ask for more information about the accessibility of our office. You can find our contact information above.

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