Faults and defects (external link)
Reports on faults and defects in apartments and buildings
Maintenance and door opening service
In case of regular defect reports and on-call situations, residents are assisted by the maintenance companies of the properties. AYY takes care of non-urgent repairs related to the condition and deficiencies of the apartments. In case of doubt, please check the division of responsibilities chart to see whether a defect should be resolved by the maintenance company, AYY or the resident himself/herself. As of April 2021, Securitas will take care of the opening of doors for almost all AYY’s residents.
Door opening service for AYY residents
If you lock yourself out of your apartment, Securitas will open your door 24/7 every day for EUR 30.
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If you live in AYY’s apartment* and lock yourself out of your apartment, please call Securitas service number 060013513. The cost of calling is 8,21 cents/call + lnc/mnc.
- You must prove your identity by showing an official identity document such as passport or EU identity card (with a photo). The door opening service can only be used by the tenant that is officially registered as the tenant by AYY.
- Securitas will send a resident an invoice (30 €) for opening the door. If you have any questions about the invoice, please contact Securitas.
*Exceptions: Servin Maijan tie 2, Servinkuja 2, Maapadontie, the doors are opened by the maintenance company.
Division of maintenance responsibilities
The resident is obliged to take care of and upkeep the apartment and to report any defects in the apartment. The division of responsibilities chart specifies various defects and maintenance duties regarding windows, ventilation, electrical equipment, sewers, and fire alarms. The responsibility for performance section tells you who is responsible for the repair and the responsibility for costs section tells you who pays for the repair.
Maintenance contact information
Espoo
| Location | Company | Phone | Other | |
| Teekkari village / Otaniemi | ISS | 0200 155 00 (24h) | [email protected] | |
| Miestentie 2 / Otaniemi | ISS | 050 462 1338 | [email protected] | |
| Rummunlyöjänkatu 1 and 3 / Leppävaara | Kotikatu Etelä-Leppävaara |
010 270 8770 (weekdays 7am-4pm) 010 270 8090 (other times) |
[email protected] |
Helsinki
| Location | Company | Phone | Other | |
| Tuhkimontie 2 / Roihuvuori | Lassila & Tikanoja | 010 636 5000 (24h) | Notice of defect | |
|
Maapadontie 5 / Patola |
Kiinteistöpalvelu Alamaa | 045-277 6601 (24/7) | [email protected] | |
| Kirkonkyläntie 16 / Malmi | Huoltoyhtiö Räsänen | 010 2052525 | [email protected] | Ruukinmestarintie 7 02330 Espoo |
| Pohjavedenkatu 4 / Vuosaari | Lassila & Tikanoja | 010 636 5000 (24h) | Notice of defect | |
| Ruusulankatu 5 / Taka-Töölö | Kotikatu Taka-Töölö |
010 270 8700 (weekdays 7-16) 010 270 8090 (other times) |
[email protected] | |
| Kaj Frankin katu 4 / Arabianranta | Lassila & Tikanoja | 010 636 5000 (24h) | Notice of defect | |
| Mäyrätie 1 / Herttoniemi | Lassila & Tikanoja | 010 636 5000 (24h) | Notice of defect | |
| Arkadiankatu 28 / Etu-Töölö | Huoltoyhtiö Sol Palvelut Oy |
020 570 0200 | ||
| Atlantinkatu 7 / Jätkäsaari | Kotikatu Jätkäsaari | 010 270 8890 (weekdays 7am-4pm) 010 270 8090 (other times) |
[email protected] | |
| Vaasankatu 10 / Kallio | Kotikatu Kallio | 010 270 8650 (weekdays 7am-4pm) 010 270 8090 (other times) |
[email protected] | |
| Turkismiehentie 8 / Pitäjänmäki | Kotikatu Pitäjänmäki | 010 270 8200 (weekdays 7am-4pm) 010 270 8090 (other times) |
[email protected] | |
| Haarniskatie 8 / Puotila | Lassila & Tikanoja | 010 636 5000 (24h) | Notice of defect | |
| Kääpiöidenpolku 4 / Roihuvuori | Lassila & Tikanoja | 010 636 5000 (24h) | Notice of defect |
In non-urgent situations, please contact AYY
Links to contact forms if it is AYY’s responsibility to repair the defect. AYY takes care of non-urgent repairs concerning the condition and deficiencies of the apartments. Check the division of responsibilities chart at the top of the page to see if you should contact the maintenance company or if AYY can help you to fix the situation.
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