Housing

Maintenance and door opening service

In case of regular defect reports and on-call situations, residents are assisted by the maintenance companies of the properties. AYY takes care of non-urgent repairs related to the condition and deficiencies of the apartments. In case of doubt, please check the division of responsibilities chart to see whether a defect should be resolved by the maintenance company, AYY or the resident himself/herself. As of April 2021, Securitas will take care of the opening of doors for almost all AYY’s residents.

Division of maintenance responsibilities

The resident is obliged to take care of and upkeep the apartment and to report any defects in the apartment. The division of responsibilities chart specifies various defects and maintenance duties regarding windows, ventilation, electrical equipment, sewers, and fire alarms. The responsibility for performance section tells you who is responsible for the repair and the responsibility for costs section tells you who pays for the repair.

Maintenance contact information

Espoo

Location Company Phone Email Other
Teekkari village / Otaniemi ISS 0200 155 00 (24h) [email protected]  
Miestentie 2 / Otaniemi ISS 050 462 1338 [email protected]  
Rummunlyöjänkatu 1 and 3 / Leppävaara Kotikatu
Etelä-Leppävaara
010 270 8770 (weekdays 7am-4pm)
010 270 8090 (other times)
[email protected]  

 

 

Helsinki

Location Company Phone Email Other
Tuhkimontie 2 / Roihuvuori Lassila & Tikanoja 010 636 5000 (24h)   Notice of defect

Maapadontie 5 / Patola

Kiinteistöhuolto
Anssi Monto Oy
0400 434 688 [email protected]

Mäkelänrinne 5 A 16
00500 Helsinki

Kirkonkyläntie 16 / Malmi Huoltoyhtiö Räsänen 0400 434 709 (24h) [email protected] Ruukinmestarintie 7
02330 Espoo
Pohjavedenkatu 4 / Vuosaari Lassila & Tikanoja 010 636 5000 (24h)   Notice of defect
Ruusulankatu 5 / Taka-Töölö Kotikatu
Taka-Töölö
010 270 8700 (weekdays 7-16)
010 270 8090 (other times)
[email protected]  
Kaj Frankin katu 4 / Arabianranta Lassila & Tikanoja 010 636 5000 (24h)   Notice of defect
Mäyrätie 1 / Herttoniemi Lassila & Tikanoja 010 636 5000 (24h)   Notice of defect
Arkadiankatu 28 / Etu-Töölö Huoltoyhtiö Sol
Palvelut Oy
020 570 0200

[email protected]

 
Atlantinkatu 7 / Jätkäsaari Kotikatu Jätkäsaari 010 270 8890 (weekdays 7am-4pm)
010 270 8090 (other times)
[email protected]  
Vaasankatu 10 / Kallio Kotikatu Kallio 010 270 8650 (weekdays 7am-4pm)
010 270 8090 (other times)
[email protected]  
Turkismiehentie 8 / Pitäjänmäki Kotikatu Pitäjänmäki 010 270 8200 (weekdays 7am-4pm)
010 270 8090 (other times)
[email protected]  
Haarniskatie 8 / Puotila Lassila & Tikanoja 010 636 5000 (24h)   Notice of defect
Kääpiöidenpolku 4 / Roihuvuori Lassila & Tikanoja 010 636 5000 (24h)   Notice of defect

 

Avaimet keltaisella taustalla

Door opening service for AYY residents

If you lock yourself out of your apartment, Securitas will open your door 24/7 every day for EUR 30. 

  1. If you live in AYY’s apartment* and lock yourself out of your apartment, please call Securitas service number 060013513. The cost of calling is 8,21 cents/call + lnc/mnc.

  2. You must prove your identity by showing an official identity document such as passport or EU identity card (with a photo). The door opening service can only be used by the tenant that is officially registered as the tenant by AYY.
  3. Securitas will send a resident an invoice (30 €) for opening the door. If you have any questions about the invoice, please contact Securitas.  

*Exceptions: Servin Maijan tie 2, Servinkuja 2, Maapadontie, the doors are opened by the maintenance company.

Door opening service for AYY residents

In non-urgent situations, please contact AYY

Links to contact forms if it is AYY’s responsibility to repair the defect. AYY takes care of non-urgent repairs concerning the condition and deficiencies of the apartments. Check the division of responsibilities chart at the top of the page to see if you should contact the maintenance company or if AYY can help you to fix the situation.

Pienen vierasmajan keittiö

Faults and defects (external link)

Reports on faults and defects in apartments and buildings

Uusi asukas

Ask about housing

Do you have questions concerning AYY's housing?

Housing
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