Housing

Maintenance and door opening service

In case of regular defect reports and on-call situations, residents are assisted by the maintenance companies of the properties. AYY takes care of non-urgent repairs related to the condition and deficiencies of the apartments. In case of doubt, please check the division of responsibilities chart to see whether a defect should be resolved by the maintenance company, AYY or the resident himself/herself. As of April 2021, Securitas will take care of the opening of doors for almost all AYY’s residents.

Door opening service for AYY residents

If you lock yourself out of your apartment, Securitas will open your door 24/7 every day for EUR 30.

If you live in AYY’s apartment* and lock yourself out of your apartment, please call Securitas service number 060013513. The cost of calling is 8,21 cents/call + lnc/mnc.
You must prove your identity by showing an official identity document such as passport or EU identity card (with a photo). The door opening service can only be used by the tenant that is officially registered as the tenant by AYY.
Securitas will send a resident an invoice (30 €) for opening the door. If you have any questions about the invoice, please contact Securitas.

*Exceptions: Servin Maijan tie 2, Servinkuja 2, Maapadontie, the doors are opened by the maintenance company.

Division of maintenance responsibilities

The resident is obliged to take care of and upkeep the apartment and to report any defects in the apartment. The division of responsibilities chart specifies various defects and maintenance duties regarding windows, ventilation, electrical equipment, sewers, and fire alarms. The responsibility for performance section tells you who is responsible for the repair and the responsibility for costs section tells you who pays for the repair.

Division of Responsibilities Chart

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Maintenance contact information

Espoo

Location	Company	Phone	Email	Other
Teekkari village / Otaniemi	ISS	0200 155 00 (24h)	[email protected]
Miestentie 2 / Otaniemi	ISS	050 462 1338	[email protected]
Rummunlyöjänkatu 1 and 3 / Leppävaara	Kotikatu Etelä-Leppävaara	010 270 8770 (weekdays 7am-4pm) 010 270 8090 (other times)	[email protected]

Helsinki

Location	Company	Phone	Email	Other
Tuhkimontie 2 / Roihuvuori	Lassila & Tikanoja	010 636 5000 (24h)		Notice of defect
Maapadontie 5 / Patola	Kiinteistöpalvelu Alamaa	045-277 6601 (24/7)	[email protected]
Kirkonkyläntie 16 / Malmi	Huoltoyhtiö Räsänen	010 2052525	[email protected]	Ruukinmestarintie 7 02330 Espoo
Pohjavedenkatu 4 / Vuosaari	Lassila & Tikanoja	010 636 5000 (24h)		Notice of defect
Ruusulankatu 5 / Taka-Töölö	Kotikatu Taka-Töölö	010 270 8700 (weekdays 7-16) 010 270 8090 (other times)	[email protected]
Kaj Frankin katu 4 / Arabianranta	Lassila & Tikanoja	010 636 5000 (24h)		Notice of defect
Mäyrätie 1 / Herttoniemi	Lassila & Tikanoja	010 636 5000 (24h)		Notice of defect
Arkadiankatu 28 / Etu-Töölö	Huoltoyhtiö Sol Palvelut Oy	020 570 0200	[email protected]
Atlantinkatu 7 / Jätkäsaari	Kotikatu Jätkäsaari	010 270 8890 (weekdays 7am-4pm) 010 270 8090 (other times)	[email protected]
Vaasankatu 10 / Kallio	Kotikatu Kallio	010 270 8650 (weekdays 7am-4pm) 010 270 8090 (other times)	[email protected]
Turkismiehentie 8 / Pitäjänmäki	Kotikatu Pitäjänmäki	010 270 8200 (weekdays 7am-4pm) 010 270 8090 (other times)	[email protected]
Haarniskatie 8 / Puotila	Lassila & Tikanoja	010 636 5000 (24h)		Notice of defect
Kääpiöidenpolku 4 / Roihuvuori	Lassila & Tikanoja	010 636 5000 (24h)		Notice of defect