Moving FAQ

Are you wondering about something related to moving house? This page contains a collection of frequently asked questions regarding moving. If you cannot find an answer to your question here, contact Housing Services.
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Can I get the keys to my apartment outside the Housing Office’s opening hours?

Unfortunately not. If you are unable to visit the Housing Office during its opening hours, you can, for example, authorise someone else to pick up the keys for you by power of attorney. The power of attorney form is available here.

I am moving out of a friend/family apartment. What do I do with my key?

A resident moving out must exchange keys with the new resident or one remaining in the apartment. In these cases, the key exchange agreement proves that at the start of the new tenancy agreement, the tenants of the apartment have the same number of keys as in the previous agreement with the departing resident.


How many keys can I have for my apartment?

The rule of thumb is that one key per tenant + one spare key are handed out for each apartment. Hence, for a two-person household, for example, you would get 3 keys.


Rent and deposit

By when do I need to pay the first rent and the deposit for my new apartment?

You do not have to worry about these payments until you receive the invoices. The invoices for a new tenancy agreement's rent and deposit may be sent out only shortly before the tenancy begins. The first rent and the deposit must be paid by the due date of the respective invoices. The due date is not necessarily the 6th of the month, as it will be for future rent invoices, as the due dates of the first rent invoice and the deposit are determined based on their delivery times.

Some months, the invoices may contain information on extended payment times, so it is advisable to read the messages.


I have not received the invoices for my rent and/or deposit. What do I do?

You do not have to worry about paying your first rent or your deposit until you receive the invoices. The invoices for a new tenancy agreement’s rent and deposit may very well be sent out only shortly before the tenancy begins, depending on how busy the month in question is. The invoices are always sent by email, so keep an eye on the email address you provided in Domo.

The payment details stay the same from one month to another, so if you want, you can pay your rent in advance.


I am transferring from an AYY apartment to another AYY apartment. Do I have to pay the deposit again?

Apart from a few exceptions, the deposit is transferred to your new apartment, even if the deposit moves from one property company to another one. At the resident’s request, the deposit can always be transferred to the new apartment. In an exceptional situation, contact AYY Housing.


When will I get the deposit back?

We attempt to return the deposits by the middle of the month following the tenancy agreement’s end. If you haven't received the deposit back until the end of the month, please contact AYY Housing.


My payday is the 15th of the month, can I pay my rent then?

The rent’s due date is negotiable. Please contact AYY Housing.


FAQ for Applicants

This page contains the most frequently asked questions about applying for housing.

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Residents’ FAQ

This page features a collection of common questions that residents may have. If you cannot find an answer to your question here, contact Housing Services.


Housing ABC

On this page, you will find a collection of general instructions regarding housing, for example how to book the laundry room or get a parking space.

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