COVID-19 and housing FAQ


Letter for new resident can be found here.

International student, read this first: The Fall 2020 FAQ


I signed the lease before Aalto university told that studies in autumn will start mainly remotely. How can I terminate my lease? Can I cancel the lease, and will it expire immediately?

With agreements that have already started, we comply with the notice period of one month (AHVL sections 61-67) It is therefore not possible to terminate the contract immediately.


I cannot pay my rent because my income has been cut off due to the coronavirus. What should I do?

Please contact us first with this form to agree on a possible payment plan.
Unfortunately, it is not possible to reduce rents due to the pandemic, and rents must be paid in full.  However, please contact us immediately if you have difficulties with payments in order to avoid potential rental debt.


I suspect my roommate has contracted COVID-19. What should I do?

If you live in AYY housing and suspect that you or your roommate are suffering from coronavirus, you can contact us with this form. As a landlord, AYY cannot tell or ask about the health situation of residents without their permission. Reimbursement of rent concerning apartments in which a coronavirus infection is detected will be handled on a case-by-case basis if the resident is at risk. Residents who are medically at-risk have the option of temporary removal on the basis of a medical certificate. 

Please refer to the authorities’ instructions in situations where a family member or roommate falls ill or has symptoms, more information here.


Can I pay my rent in installments? How late can I pay my rent before overdue payments?

It is possible to agree on payment arrangements. Please contact us immediately with this form if you have any payment problems.


I am not able to complete credits due to the pandemic. What will happen to my right of residence? Can I live in my apartment even if I do not complete 18 credits per academic term? Will my lease be terminated? Can I have extra time for my right of residence period?

If your graduation is delayed or you do not complete the required number of credits due to cancellation or postponement of courses, you can apply for an extension of your right of residence until 31 Dec 2020 (or an equivalent period of 4 months if your right of residence continues beyond 31 Aug 2020). To get an extension, you must prove that your studies have been postponed because of the coronavirus pandemic, due to which courses have been cancelled, for example.


Can I sublet my apartment as I am unable to come to Finland during the coronavirus pandemic?

It is possible to sublet apartments during the summer (1 Apr-30 Sept) to anyone for any reason. Please remember to make a sublease notification in advance through Domo. More information and instructions here. If you are unable to come to Finland due to travel restrictions caused by COVID-19, please contact us.


I signed a joint lease with my friend, but my friend is not in Finland and cannot live with me. Can I continue living in the apartment alone or what will happen?

In the case of a two-room apartment or a larger apartment rented as a friend’s apartment, at least two first-time tenants must live in the apartment. If your friend cannot come to Finland and does not live in the apartment, the lease will be terminated with notice periods according to AHVL (3 months if the contract has lasted less than a year, and 6 months if the contract has lasted more than a year.) For the period of notice, you will be responsible for the full rent of the apartment.

If the contract has lasted for 2 months, you also have the opportunity to make a friend swap, read more here.


I will come to study at Aalto, but I do not know if my studies will start normally. What should I do with my lease if I am unable to arrive in Finland or if my studies start remotely and I do not want to move to the metropolitan area yet?

You can apply for housing normally. If distance learning at the school continues in the autumn or your exchange studies are cancelled, you can either postpone the desired date of removal or cancel the application in the Domo system. If you forget to cancel your application and receive a housing offer but cannot start your studies on time, please reject the offer so that we can offer the apartment to the next in queue. Unfortunately, the housing offer cannot be left to “rest” for a month or two, as empty apartments raise the rent of all residents.


When I arrive in Finland, how do I get the keys to my apartment and start quarantine?

Please note the exceptional opening hours of the Services Office and check the opening hours before entering the office. Please do not come to the office if you have symptoms suggestive of COVID-19! Unfortunately, you cannot come to the office to pick up the keys if you are in quarantine. Instead, you can authorize someone else to collect your keys with a power of attorney. It is possible to be in quarantine in shared apartments, but please take other residents into consideration, avoid contact with others, wash your hands and use hand sanitizer and a face mask on public transportation. Please also use a face mask when visiting the Services Office if you have arrived from abroad. Our office has disposable face masks available for customers.

Current THL recommendations and instructions for home quarantine can be found here.


Is it safe to visit AYY’s Services Office?

We strive to ensure as safe conditions as possible for all our customers. We recommend washing your hands as soon as you arrive and leave the office, and our customers can also use hand sanitizer.

The office can be visited by a limited number of people at a time so that safe distances can be followed. Please visit the office only when in good health, with no symptoms suggestive of COVID-19.

Please avoid unnecessary visits to the office if your matter is not urgent. You can also contact us by phone or email. Let’s make the office as safe as possible for all visitors and employees!


Can my tutor pick up the key to my apartment from the office? Will the castle warden open the door for me if I lock myself out?

During the COVID-19 pandemic, we do not oblige castle wardens to open apartment doors or tutors to pick up the keys for incoming exchange students, as both tutoring and acting as a castle warden are voluntary assignments. If you have locked yourself out of the apartment and the castle warden cannot open the door for you, please contact your maintenance company. Please note that the maintenance company will charge a fee for opening the door. Contact details of the maintenance services can be found here.


How to live in shared apartments in this exceptional situation?

It is possible to be in quarantine in shared apartments. Please agree with other residents on daily practices, such as the cleaning of common facilities and visitors in shared apartments.

Please pay special attention to good hand hygiene and the cleaning of common facilities. Sneeze or cough into a handkerchief or your upper sleeve, not into your hands. In this exceptional situation, please consider whether you should invite guests to shared apartments and agree on this with other residents.

Many furniture stores offer the opportunity to purchase furniture by home delivery. Grocery stores and various food delivery services (e.g. the K Group stores, Alepa, Wolt and Foodora) also deliver food to your doorstep so it is not necessary to go shopping.

If you have symptoms suggestive of COVID-19, if you are ill or have exposed to the virus, please tell other residents so that they are aware of the matter and can take the COVID-19 test if necessary. If you wish, you can contact AYY’s housing services with this form.


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