FAQ of Member Services on Holiday Season
Exceptional opening hours on Holiday season
Our services office is on a holiday from 23 Dec to 30 Dec 2022. On the moving day on Monday, 2 Jan 2023, our Services Office will be open from 12noon to 4pm only for matters related to moving. You will find all our opening hours here.
Our telephone service will be open on 22nd Dec & 27 Dec – 30 Dec from 12noon to 2pm. On these days, we also answer messages. In urgent matters related to the condition of the apartment, contact the maintenance company.
Have a happy and relaxing holiday!
FAQ about housing on holiday season.
When the Services Office is closed, you can return the keys to the mailbox of AYY’s Services Office in an envelope. Please remember to close the envelope and write your name and the address of the apartment you are moving out of. The mailbox is located on a white wooden door on the corner of the Services Office, about 10 metres to the right from the main door.
If you exchange keys with a new/leaving resident, you can return the key exchange agreement to AYY’s mailbox or send it electronically to [email protected].
More instructions for moving out
More instructions for new residents
Unfortunately, it is not possible to have the keys before the moving day on 2 Jan 2023. If the tenant who is moving out is able to make a key exchange agreement with you, you can get the keys earlier if agreed.
You can find the key exchange form in the form bank.
The official moving day is the first weekday next month. For the tenancy agreements ending this December, the moving day is friday 2nd Jan 2023.
If you are unable to collect the keys on the moving day on 2 Jan, you can pick them up from the Services Office later during opening hours. Please inform the housing services about this using the key form.
You can also authorise someone else to pick up your keys with a power of attorney.
If you are unable to collect your keys within a week from the moving day, please contact AYY real estate with this form, so that they can inspect the apartment's condition for you.
You can get in touch with the resident moving in or out of your apartment through the Domo contact form if the person has given a permission to do so. The person who is moving out is not obliged to hand over the keys. If you are unable to contact the resident, you must pick up the keys from the office on the official moving day.
If you have an urgent situation related to the condition of your apartment or any other reason that requires a visit to your apartment, please contact the maintenance service.
In case of disturbance or danger in your building, call the emergency number 112.
FAQ about Member services on holiday season.
There is a separate enrolment period for the spring term 2023, during which you can change your enrolment information if necessary. The enrolment period for the 2023 spring term is 28 Nov 2022–5 Jan 2023.
Enrolment is done in Oili by paying the student union membership fee. If you are unable to pay the membership fee directly through Oili, please contact your own study office.
If you have enrolled for attendance for the 2023 spring term and been absent in the 2022 autumn, you can pick up a new year tag for your student card from the Services Office from January onwards.
Opening hours of the Services Office
We also recommend everyone to download the Frank App or Pivo to their phone and launch a free digital student card. For students attending in the spring of 2023, the card will begin operating at the beginning of the academic term, i.e., in January.
Unfortunately, we cannot send year tags by mail, as the tag can only be put directly on the card. However, if you wish, you can send us your student card and we will send it back to you with a new tag. If you send your card by mail, please include the return envelope with the stamp and your address.
Reservations for AYY’s rental facilities are made through AYY’s AYY Tila system. You can log in to the system with your own Aalto username. If you don’t have Aalto username and would like to book our facilities, please send us a reservation request via this form: Facility booking request.
Almost all of our rental facilities have an electronic access code, which means that you don’t have to pick up the key from AYY’s Services Office. If you have a reservation for AK Cabin, craft room, studio, van or trailer, you must pick up the key from our Services Office during the opening hours.
The access code starts to work about 15 minutes before the reservation starts and can be activated in the TILA system in your own reservation. Please note that the access code does not work until the services office has approved the reservation.
If the access code doesn’t work, wait a minute and try again. If the code still doesn’t work, activate a new code in the TILA system by selecting “change the code”. Wait for 15 minutes before trying out the new code. If the code still doesn’t work, you can contact the maintenance company. If you need to use the door opening service of the maintenance company, please inform us at [email protected] on the following weekday at the latest. Don’t call in the maintenance company unnecessarily. We will charge the booker for unnecessary maintenance visits.
Most of the rental facilities have a sauna that can be heated by the renter. If you cannot turn on the sauna heater, check the heating time of the sauna in your booking. Try again to turn on the heater by pressing the button for 15 seconds and wait a minute to see if the heater is on. If you still can’t turn on the heater, you can contact the maintenance company. If you have to use the services of the maintenance company, please inform us at [email protected] on the following weekday at the latest. Don’t call in the maintenance company unnecessarily. We will charge the booker for unnecessary maintenance visits.
Your booking is only valid when it has been accepted. During Christmas time, it takes about 5 weekdays to accept bookings. When AYY’s Services Office is on Christmas holidays on 23 Dec–26 Dec 2022, no bookings will be accepted. All bookings made during this period will be accepted no earlier than 27 Dec 2022.
Association mail can be collected when the Services Office is open. Opening hours of the Services Office can be found here: Opening hours of AYY’s Services Office