Christmas 2021 and New Year – FAQ of Member Services

Our member services and services office are on holidays from 20 Dec to 2 Jan 2022.
Find our Frequently Asked Questions at Christmas time below!
A woman with a christmas tree hat giving advices on the desk to a toy elf

Exceptional opening hours Christmas 2021 and New Year

Our member services and services office are on holidays from 20 Dec to 2 Jan 2022. On the moving day on Monday, 3 Jan 2022, our Services Office will be open from 12noon to 4pm only for matters related to moving. Our office is also closed on The Independence Day 6 Dec and on Friday Jan 7 after the Epiphany.
You will find all exceptions in opening hours here.

Our telephone service will be open on 20 Dec–22 Dec and 29 Dec–30 Dec from 12noon to 4pm and on 31 Dec from 12noon to 3pm. On these days, we also answer messages. In urgent matters related to the condition of the apartment, you can contact the maintenance company.

We will get back to your questions after the holidays. You can submit your housing-related questions using this form and questions about other member services (e.g. facilities and academic year tags) using this form

Have a peaceful and relaxing Christmas!

Housing

FAQ about housing at Christmas time.

Member services

FAQ about Member services at Christmas time.

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