We are looking for a service and customer-minded housing advisor for our professional and cheerful team!
AYY’s Services Office located in Otaniemi, Espoo, helps student union members in matters related to membership and housing. Services are a visible part of AYY’s operations, and as a housing advisor, you are an important part of the service team, which strives to implement the vision of our student union, i.e. the best student life in the world. Through your work, you will participate and come up with ideas for the development of student housing. In the position of a housing advisor, you will meet different people every day and help the residents of the student union in their different situations in life. It is important that you enjoy working with people both in customer service and teamwork. You can be an experienced housing professional or just recently interested in the field. In any case, we will introduce you to your duties and the use of AYY’s own housing application system Domo.
Duties of a housing advisor include:
- Customer service and advising face-to-face, by phone and online
- Processing of housing applications
- Drafting of housing offers and leases
- Participating in the development of services
What we require from you:
- Customer service spirit and experience in customer service tasks
- Good communication skills
- Solution-oriented and careful approach to work
- Positive attitude towards development and teamwork
- MS Office skills
- Fluent in spoken and written Finnish and English
What we consider beneficial:
- Experience in renting a home
- Knowledge of the Act on Residential Leases
- Wordpress platform and social media channel skills
- Fluent in spoken and written Swedish
- Experience in real estate or apartment rental industry
We offer you:
- Permanent and full-time employment (weekly working hours 37.5)
- Diverse and challenging position as part of an enthusiastic work community
- Excellent employment benefits
- Functional working conditions in Otaniemi, along the West Metro and good transport connections
Working in the Student Union requires enthusiasm, effective implementation of decisions and sometimes flexibility in working hours. The working hours of housing advisors are mainly between 9am and 5pm. A specific educational background is not required, we make the decision based on suitability for the position.
The work will start as agreed as soon as a suitable person is found. The salary is determined by a collective agreement of the student unions (salary category II, plus any education and experience allowances). As a work community, AYY is very flexible and diverse. Take a look behind the link to see what it is like to work for us!
Is there anything you would like to know about the position of a housing advisor or AYY? For more information on the position, please contact Financial Director Monika Kivimäki (monika.kivimaki(at)ayy.fi or 0400 524 014) at 2pm-3pm on Friday, 18 Sept 2020.
Are you interested? Please send your application and CV, preferably in the pdf format, by 11.59pm on Monday, 28 Sept, to rekrytointi(a)ayy.fi. We hope that you will tell us about yourself, your skills and work experience in your application. We will let you know that your application has been received. Interviews will be held most likely in week 41, and we will inform the candidates about our decision as soon as possible after the interviews.
AYY emphasises equality and diversity in its operations. We welcome applicants from different backgrounds and genders.
Aalto University Student Union AYY is an advocacy and service organisation for more than 14,000 students. AYY employs approximately 40 people and our student union includes hundreds of volunteers and associations. AYY is a young and innovative operator in the student union field, where you can implement your own ideas and create something new. As a member service, providing affordable student housing close to the place of study is the most important goal of AYY’s housing services. AYY has about 2,600 apartments that are rented to AYY’s members. This decade, we plan to build more than 1,000 new apartments for our members in Otaniemi. You can read more about our activities at www.ayy.fi.
In processing the applicant’s personal data, AYY complies with the relevant applicable legislation and good data processing practice. All information you provide will be treated confidentially. Applicants’ personal data will be used only by the designated persons involved in the recruitment process and will only be used for recruitment purposes. You can find our privacy statement regarding recruitment here.